Chatoptic Terms of Use
Last updated: 24 November 2025
Chatoptic Ltd. (“Chatoptic,” the “Company,” “we,” “our,” or “us”) operates “Chatoptic,” a cloud-based Generative Engine Optimization (GEO) software-as-a-service accessible at https://www.chatoptic.com/ (the “Site”), designed to reflect how brands appear to their typical potential customers across popular AI chatbots, including ChatGPT, Gemini, Claude, and Perplexity (the “Service”).
Your use of the Service is subject to these Terms of Use (the “Terms”) and to Chatoptic’s Privacy Policy (which forms an integral part of these Terms) published on the Site (the “Privacy Policy”). By accessing or using the Service, you agree to be bound by these Terms, including the Privacy Policy. Please read them carefully. We may update these Terms from time to time; continued use of the Service signifies your acceptance of any revisions. The date of the last update appears above. Material changes will be communicated via email or through the Service. Your rights regarding modifications during a paid subscription period are described below.
If you use the Service for yourself, you are the “Client,” and you, or anyone to whom access credentials are allocated at your request, are the “Users” using the Service on your behalf. If you use the Service on behalf of an entity, you represent and warrant that you are authorized to bind that entity to these Terms.
If you use the Service (including as a Primary User or Authorized User) on behalf of a third party (an “End Client”), you represent and warrant that you are authorized to act on behalf of the End Client and to bind it, jointly and severally with you (and with the entity on whose behalf you use the Service, if applicable), to these Terms. If you do not have such authority, the relevant entity or End Client may not be granted access to or use of the Service.
To the extent the Service is purchased or ordered by means of an Order Form, the provisions of the Order Form, when signed by the Company, shall be added to these Terms; provided, however, that in the event of any conflict in commercial terms (cost, scope, etc.), the terms of the Order Form shall prevail.
1 The Service
1.1 The Service is designed to reflect how brands appear to typical potential customers across AI Models.
1.2 The Service operates, among other means, by generating and using fictional, demographically targeted customer profiles, based on the Client’s (or End Client’s) website (“User Personas”), to query AI Models and reflect brand visibility over time. For clarity, User Personas are fictional profiles generated or configured within the Service to simulate typical customers or potential customers and do not contain personal data. Any resemblance to an actual individual is purely coincidental.
1.3 The Service includes a management area for each Client (accessible to its Users), featuring dashboards, configuration tools, reports, and other features for managing the Service, including User Personas and interactions with AI Models. These tools provide data and insights only. Clients and End Clients are solely responsible for how they interpret and act upon insights generated by the Service.
1.4 The Service relies on third-party AI Models and infrastructure providers (including OpenAI, Anthropic, Google, and others) configured (as default in accordance with each model’s configuration options and terms) not to share inputs and outputs with the model (save for limited use for service provision, terms enforcement etc.). We do not control the design, operation, updates, or availability of these third-party systems and are not liable for changes, outages, or inaccuracies they cause. Because AI technologies evolve rapidly, responses, citations, and visibility metrics provided by the Service may vary over time due to changes in the underlying AI Models.
1.5 We may update or modify the Service from time to time, including by adding or removing AI Models, updating features, adjusting User Persona configurations, or changing analytical methodologies. The Service may also vary in functionality or configuration among Clients depending on their subscription tier (as described below), use case, or as otherwise agreed in writing in an Order Form. Such modifications will not materially reduce the Service’s functionality during a paid subscription period, unless required by applicable law or due to changes in availability of third-party AI Models.
1.6 We may offer a free trial or demo period (the “Demo”), as specified on the Site at registration or as otherwise agreed in an Order Form. The Demo is for evaluation purposes only and may be terminated at any time. Continued access after the Demo requires a paid Subscription, as set out in Section 2.
1.7 The Service is provided “AS IS,” without warranties of any kind, including fitness for a particular purpose, and may contain defects or limitations. While we take reasonable measures to help ensure the Service is useful and operates as intended, it is AI-powered and may generate inaccurate, incomplete, or inconsistent results, and it may experience errors or malfunctions. Clients are solely responsible for reviewing, validating, and verifying all outputs, insights, and recommendations before relying on them for business decisions. Upon becoming aware of an error or disruption, our sole obligation is to take reasonable measures, in our discretion, to correct or bypass it. We do not guarantee resolution of any or all issues within a particular timeframe.
2 Subscription and Access
2.1 Access to the Service is provided under a time-limited*, usage limit*, non-exclusive, non-transferable, revocable subscription license (the “Subscription”), subject to payment of applicable fees. Unless otherwise specified in an Order Form executed between the parties, subscription tiers, features, limits, durations, and pricing are as specified on the Site.
* unless otherwise specified in the Order Form or the Site, Subscriptions are limited by both: time period and monthly interactions limit (i.e. interactions with the AI Models’) as explained in the Site.
2.2 The Service is offered in tiers (e.g., Basic, Standard, Premium, and Enterprise/Custom), each with different features, capabilities, and usage limits as we as period limit. Tier parameters may include AI Model coverage, number of User Personas, target markets, analyzed products or services, and access to advanced features (e.g., custom dashboards, API access, advanced reporting, dedicated account management). The scope, duration, and features of each Subscription are determined by the selected tier or as set in the Order Form.
2.3 Subscriptions are non-transferable, offered on a monthly or annual basis, and commence upon payment confirmation and enablement of access. Subscriptions may be renewed prior to expiration, subject to availability and then-current pricing.
2.4 Each Client will have one Primary User account and may add Authorized Users as permitted by the selected tier or the Order Form (the Primary User and Authorized Users, collectively, “Users”). Clients are responsible for maintaining credential confidentiality and ensuring only Authorized Users access the Service.
2.5 We may suspend or terminate access for non-payment, breach of these Terms, or security concerns.
2.6 Account and Registration
2.6.1 To access the Service, the Client must create an account by providing accurate business and contact information, including company name, contact person, email address, billing details, and Primary User details, either via the Site or in connection with an Order Form.
2.6.2 The Client must: (i) provide true, accurate, current, and complete information; (ii) maintain and promptly update account information; (iii) not register using a false identity or impersonate any person or entity; and (iv) ensure all information complies with applicable laws and these Terms. We may suspend or terminate any account if provided information is inaccurate, incomplete, or misleading.
2.6.3 The Client is responsible for: (i) maintaining the confidentiality of User credentials; (ii) all activities under its account, whether authorized or unauthorized; (iii) ensuring Users comply with these Terms; and (iv) promptly notifying us of any unauthorized access, use, or suspected security breach.
2.6.4 We may suspend or terminate accounts used in violation of these Terms.
3 Acceptable Use
3.1 Clients, End Clients, and Users may use the Service only for lawful business purposes. Any other use is prohibited.
3.2 Without limiting the foregoing, prohibited uses includes: reverse engineering, decompiling, or attempting to extract source code; automated scraping or data extraction from the Service itself; using the Service for illegal purposes, harassment, or competitive intelligence beyond publicly available data; circumventing security measures; reselling or sublicensing the Service; and use that violates third-party rights or applicable laws.
3.3 The Service analyzes the Client’s (or End Client’s) website and related brand materials (such as publicly available web pages, logos, and content) to assess brand perception in AI Models. The Client represents and warrants that: (a) it has the right and authority to permit us (and our third-party service providers) to access, automatically collect, retrieve, and analyze its (or the End Client’s) website and brand materials; (b) such website is legitimate, publicly accessible, and does not contain illegal or infringing content; and (c) such access and analysis for purposes of providing the Service does not violate any agreement, policy, robots.txt directive, or legal obligation. The Client grants us a limited, non-exclusive, sublicensable license to access, automatically retrieve, and analyze such websites and materials solely to provide the Service. The Client acknowledges that if access is restricted or prohibited, Service quality and accuracy may be impaired. For clarity, the Service does not scrape or analyze competitor websites or third-party content; competitor analysis is based solely on competitor brand mentions within AI Model responses. Chatoptic requires its third-party service providers to comply with robots.txt and reasonable rate-limiting standards.
4 Fees and Payment
4.1 Subscription fees are as displayed on the Site or set forth in the Order Form. Payment is due at the commencement of each subscription term. We may change fees from time to time; fee changes do not apply during an already commenced Subscription term, unless otherwise agreed in writing .
4.2 Fees are exclusive of taxes (other than income taxes applicable to us), which are borne by the Client, unless expressly stated otherwise on the Site or in the Order Form.
4.3 Payments may be made by credit card or other methods and in currencies as set forth on the
4.4 We may suspend access for overdue amounts.
5 Intellectual Property
5.1 All intellectual property rights in and to the Service, including software, algorithms, models, analytics, dashboards, methodologies, and our LLM Persona Intelligence™ technology, are owned by Chatoptic or its licensors. No rights are granted except a time-limited, non-exclusive, non-transferable license to use the Service during the Subscription term as expressly set forth in these Terms.
5.2 The Client retains ownership of all data, information, and materials provided to or entered into the Service by the Client or its Users, including User Persona configurations, competitor lists, brand information, and other input data (“Client Data”).
5.3 The Client grants us a non-exclusive, worldwide, royalty-free license to use, process, store, and analyze Client Data solely to: (i) provide and operate the Service; (ii) generate insights, reports, and analytics for the Client; (iii) improve, develop, and train our algorithms, models, and AI systems; and (iv) create anonymized or aggregated data for analytics, benchmarking, research, and service improvement.
5.4 The Client grants us a limited, non-exclusive license to access, analyze, and process the Client’s publicly available website, brand materials, logos, and related content solely to provide the Service as described in Section 1.
5.5 All reports, dashboards, visualizations, and insights generated by the Service (“Outputs”) are created using our proprietary technology and methodologies. The Client is granted a non-exclusive, non-transferable license to use Outputs for its internal business purposes during the Subscription term. We retain all intellectual property rights in the Outputs and underlying technology.
5.6 We may collect, use, and retain anonymized or aggregated data derived from the Client’s use of the Service for any lawful purpose, including product development, benchmarking, research, and marketing, provided such data does not identify the Client or include confidential information.
5.7 The Client shall defend, indemnify, and hold harmless Chatoptic and its officers, directors, employees, and agents from and against any claims, damages, or expenses arising from: (i) the Client’s or any User’s use or ,issue of the Service; (ii) any breach of these Terms; or (iii) any violation of applicable law or any third-party rights.
6. Limited Warranties
6.1 We warrant that: (a) we have the right to provide the Service and grant the limited use rights set forth in these Terms; (b) the Service will be provided in a professional manner; and (c) we take commercially reasonable measures to help ensure the Service operates substantially as described. Upon becoming aware of any error, malfunction, or unavailability, we will take reasonable steps to correct or bypass such error or malfunction within seven business days. Upon becoming aware of any unavailability, we will take reasonable steps to restore availability (including operating the Service from an alternate site) within five business days, and provide an additional two days of Subscription at no charge for each full day of unavailability.
6.2 Except as expressly provided in Section 6.1, the Service is provided “AS IS” without any warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. The Client is solely responsible for reviewing, validating, and verifying all outputs, insights, and recommendations before relying on them for business decisions.
6.3 We make no warranties regarding third-party AI Models, infrastructure providers, or other third-party services integrated with or accessed through the Service.
6.4 Section 6.1 sets forth the Client’s exclusive warranties . If we fail to comply with Section 6.1, the Client’s sole and exclusive remedy shall be to terminate the Subscription and receive a pro-rated refund of the prepaid fees. within 30 days .
7. Limitation of Liability
7.1 To the maximum extent permitted by law, in no event shall we be liable for any losses or damages arising out of or relating to the Service, including any reliance thereon.
7.2 If, notwithstanding Section 7.1, we are found liable, our aggregate liability arising out of or relating to the Service or these Terms shall not exceed the total amount actually paid by the Client to us during the six (6) months preceding the event giving rise to the claim.
7.3 In no event shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, data, business interruption, loss of business opportunities, or reputational harm, even if advised of the possibility of such damages.
7.4 We shall not be liable for any errors, inaccuracies, outages, changes, or disruptions caused by third-party AI Models or infrastructure providers. The Client acknowledges that the Service relies on third-party systems over which we have no control.
7.5 We shall not be liable for any issues, damages, or losses arising from the Client’s or any User’s breach of these Terms or misuse of the Service.
8. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of laws rules. Any action or proceeding arising out of or relating to these Terms shall be brought exclusively in the competent courts located in Tel Aviv, Israel.
9. Modifications to the Terms
We may modify or update these Terms from time to time. Modifications will not take effect during the then-current Subscription term unless required by law or expressly stated to apply during the term. If a modification adversely affects the Client’s rights under these Terms, the Client may cancel the Subscription by notice within 30 days of notification and receive, within 30 days, a refund for the unused portion of the Subscription term.
10. Contact Information
Chatoptic Ltd.
Haim st 34/4, Kiryat Bialik
Email: [email protected]